Overview

Armor was consolidating its services into a new unified platform called Nexus.

This case study focuses on MDR (Managed Detection & Response) emerging module and the one that most directly communicates Armor's value to its customers.

My role was to lead end-to-end UX for MDR within the broader Nexus system.

My Role

Lead end- to end user experience

Responsibilities

Resreach, Feature prioritization, wireframes, UI & Interactation design

Team

Stakeholders, Product Managers & Dev team

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Outcome

RESULTS

13 new customers in APAC | 95% task complition rate | 57% platform engagement

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Problem

Nexus, as a platform, had four consolidation goals: a single portal, modern navigation, real-time incident visibility, and richer context. MDR was the newest and most critical module to validate those goals , if MDR couldn't deliver confidence, Nexus wouldn't either.

The goal was to create

• A single portal for all Armor services
• Modern interface with consistent navigation
• Real time visibility into security incidents through the Nexus Incidents page
• Richer context through the Threat Intelligence dashboard and Armor Intelligence Platform analysis
• Secure and centralized way to share sensitive information using Nexus Secure Notes

Reseach and Insights